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Click-to-Talk, Talk-by-PC, Inbound Calling (DID) – Three Convenient Options Wrapped into a Single Voice Solution for your Website: LiveCall

Bridge the gap between your website and visitors. LiveCall lets you talk to your customers and prospects at their most critical moments.
Unlike other providers, WIG-CARE  gives you multiple options to bridge that gap. Choose the option that works best for your site – or implement all three. The choice is yours.

Click-to-Talk

Let visitors request an immediate phone call from an agent whenever they need help, or reach out to high-priority visitors proactively. Click-to-talk lets you do both.

How it Works
With WIG-CARE  click-to-talk, visitors click a button on your website (or accept a proactive invitation), and enter the number where they wish to be reached. As soon as an agent accepts the request, the call is placed. It’s that fast.

What happens if ‘now’ isn’t a convenient time for a visitor? A Scheduled Callback feature lets visitors request a specific date and time during your hours of operation when they’re available.Click-to-talk sends complete information about the visitors to your agents – what page they’re on, how they arrived at your site and any searches they may have performed or applications they may have started. Your agents can use this insight to begin providing relevant assistance right from the start.

Talk-by-PC

Talk-by-PC lets visitors speak to your agents directly from their PCs using Voice over IP (VoIP) – no telephone or phone lines required!

How it Works
With Talk-by-PC, visitors click a Call Me button on your site or in a chat window, plug a headset into their computer and begin speaking.

Clicking Call Me in a chat window automatically connects visitors to the agent with whom they are chatting. There’s never been an easier way to escalate an interaction from chat to voice. This option is perfect for agents who support high-end products or handle complex customer care interactions.

Inbound Calling (DID)

Some consumers prefer calling vendors on a telephone over visiting their websites. WIG-CARE ’s inbound calling service lets you assist those consumers without sacrificing the efficiency and convenience of a single communications interface for your agents.

How it Works

WIG-CARE  assigns a dedicated inbound calling number to your account, usually a toll free number. You’re free to publish that number on your website for your visitors and customers to call whenever they need help or have questions.
All incoming calls from the inbound calling number are routed to your agents via the Agent Console and placed in queue with the other visitors who have requested a chat or call. Agents assist callers by speaking into headsets plugged into their computers rather than switching to a traditional phone.
All interactions that come through the inbound calling number are logged and tracked, enabling you to integrate those metrics (volume, call length and outcome) with those of your chat, click-to-talk and Talk-by-PC contacts for ROI and staffing assessment purposes.

From Chat to Voice in Just a Few Clicks

Consumers like choice. With WIG-CARE , you can give your visitors a choice of how they interact with you. Better still, visitors who begin their interaction via chat (or even in your knowledgebase) can escalate to a voice conversation quickly and easily.
All LiveCall interactions are loaded with features that enhance how your visitors experience your company as well as the productivity of your agents.

Benefits of WIG-CALL