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WHY WIG-CARE 10 REASONS
System Security
WIG-CARE invests major efforts to ensure the security of its service, customers and data. A dedicated security team works to ensure that the highest levels of security are maintained throughout all of WIG-CARE 's operations. WIG-CARE is audited annually by a third-party Big Four audit firm and has received the SAS70 Type II certification. In addition, WIG-CARE 's application and network undergo security penetration tests on a regular basis. As a result, some of the largest financial institutions are WIG-CARE customers. What would be the impact on your business if your customer information fell into the wrong hands?
WIG-CARE 's servers are designed and maintained with the highest standards in the industry. Our clients enjoy a 99.95% uptime. Beware of companies who cut corners on their server infrastructure. Server downtime affects your bottom line and results in:
Lost revenue when clients and visitors
are disconnected during chats
High latency and slow response rates
during chats
Frustrated visitors if your Web pages
load slowly or not at all
Professional Services
At WIG-CARE , we know that simply adding a few chat buttons to your website doesn't guarantee a high number of incoming chats. That's why we provide our service and experience to ensure the successful implementation of your account. WIG-CARE provides value-added resources, including:
Free online
training and implementation
Customized chat buttons designed by our
in-house graphics department
Expertise from our deployment team, who
work closely with you
Our customer support team is always available 24/7 to assist you with any questions or issues. We take pride in providing world-class service and support.
WIG-CARE is the one of largest and most experienced provider of online conversion solutions. Our hosted solutions let companies identify and proactively engage online visitors-increasing sales, satisfaction and loyalty while lowering operating service costs.
Combining web-interaction technology (chat, email and a self-service/knowledgebase) with a deep understanding of consumer behavior and industry best practices, WIG-CARE helps customers engage the right customer, at the right time, with the right communications channel. From one-person operations to enterprise organizations, WIG-CARE 's solutions fuel online success.
WIG-CARE boasts a large team of highly-experienced business engineers and programmers who are leading the market in developing cutting-edge chat, click-to-call, knowledgebase, and email management solutions, with 35% of the company dedicated to product development. All WIG-CARE clients enjoy the benefits of new enhancements, free of charge.
Each month 1million unique visitors use WIG-CARE to chat with a retailer. In all likelihood, your customers have already used our service on another website and have come to trust the WIG-CARE name. Don't you want your company to be associated with the leader in superior customer service?
On-Demand Delivery of Services
Delivered on demand, our hosted solutions offer lower deployment costs, lower costs of ownership and simpler upgrades than packaged software. While purchasing a software-based solution might sound financially reasonable, remember to consider all of the overhead costs involved in owning software, such as:
Additional hardware (servers, backup
equipment)
Additional bandwidth
IT resources needed to install,
maintain, and back up the system
With WIG-CARE , all upgrades are automatic, and free.
With WIG-CARE 's flexible pricing and packages, you can be sure that we have a solution to meet your needs, as well as your budget! Pay-as-you-go pricing means there are no long-term commitments or contracts to sign.
Get a solution that will grow with your business. WIG-CARE 's innovative tools offer scalability and expand seamlessly to satisfy your dynamic needs.
WIG-CARE is a successful, publicly-traded company (Nasdaq: LPSN) with healthy financials. Take a risk on an unproven vendor that goes bankrupt, and you could experience data loss, or even worse, your valuable data could be compromised.