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Knowledge Management Software by WIGWAG
Knowledge Management Software to Locate, Capture and Share Information With Your Team.
WIGWAG Knowledge Manager allows you to share information from your website or Intranet with an enterprise-grade knowledge base, reducing customer support, improving staff productivity and eliminating time wasted searching for information across disparate systems such as shared folders and paper documents.
Already in use by over 2,000 small businesses, universities, non-profits and enterprise organizations, WIGWAG Knowledge Manager can be used to:
Reduce
in-bound customer support. The
web-based self help interface makes it easy for customers to
find answers to their own problems instead of submitting
emails or calling your support department. Your knowledge base
can also be integrated into your contact/support forms to
provide instant answers to customer's questions as they type,
reducing support even further.
Share company
documents and procedures.
Whether your staff are in one physical location or one
hundred, WIGWAG Knowledge Manager makes it easy
for them to share, search, rate and print company documents,
procedures and more. Forget email or network fileservers - now
everyone has access to the same single version of a document
from the same location.
Eliminate
staff training time. By
providing new staff members with a list of company-wide
policies, procedures and how-to guides to read in your
knowledge base, they can be up and running quicker. You reduce
staff training time significantly and give new staff members a
"hands on" approach to learning.
Powerful & Fully Featured Knowledge Management Software
Staff, customers and partners can access information locally or over the Internet and WIGWAG Knowledge Manager's powerful group-based permission architecture makes it easy to share knowledge with only the people or groups you choose.
Features to reduce customer support:
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Features to make sharing company documents and procedures easier:
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Features to reduce staff training time:
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