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WIGWAG Customer Help Desk Software
WHY WIG-CARE 10 REASONS
WIG-HELPDESK is a Web based Customer Help Desk Software. WIG-HELPDESK offers Request Management (Trouble Ticketing), Account & Contact Management, Contracts Management , SLA Management, Customer Self-Service Portal, Customer Service Reports, Knowledge base and Active Directory Integration in a single low-cost, easy to use package.
WIG-HELPDESK is a Customer Support Software customizable to specific industry needs. WIG-HELPDESK is being used by our satisfied clients' world over in different industry segments to support their customers. Our diverse Customer base stands as a testimony for the level of customization that WIG-HELPDESK can offer.
What business needs do we solve?
| Your Business Needs | How WIG-HELPDESK Solves them? |
| I have thousands of support emails coming to me daily and I don't have a system which can automatically assign them to my Support Team. I don't have a system that can automate my email responses and which allows me track the requests. | Use our Email Response Management that automatically converts incoming emails to tickets and our Business Rules help you to automatically assign it to specific Support Groups & Technicians. |
| I receive many requests in a day from customers for their ticket status. I have hundreds of articles in my knowledge base. How do I make it available for my customers? | Deploy our Customer Self service portal that will help customers to search frequently asked questions, documented knowledge base articles in addition to checking the status of their requests online. |
| I have many written contract documents for service delivery. I do not have a system to verify the compliance with those documents. I would like to provide service based on the priority of the customer/request. | Our contracts management would help you translate all the rules in your contract document into our software & it would help you know which ticket/customer needs preference. |
| I want to manage my thousands of contacts and accounts from a single central location. | Keep your contacts at your finger tips with our Account & Contact Management |
| I want to keep a tab on my support team on their resolution times and I need to generate reports on their performance to enhance my customer experience. | Create Customer Service Reports and manage your support performance |
| My customers are spread across the globe and they speak & understand different languages. I do not have software that will help everyone. | WIG-HELPDESK speaks 12 languages & a user can select the language in which he wants to view the WIG-HELPDESK interface. |
How does it work?
The SCP Advantage
WIG-HELPDESK has numerous advantages over its competitors. It possesses hassle free single download installation and it is extremely cost-efficient in comparison to the competitors. WIG-HELPDESK provides active support to all its clients and its high-end automation reduces the support cost considerably. It was designed to make the customer interaction a pleasant one and it enriches user experience.
WIG-HELPDESK works with
Platforms:
Windows 9x, Windows
Browsers: Internet Explorer 7 & Above,
Firefox 2 and Firefox 3
Servers: Windows 2003, Windows 2008, Linux
Servers, VM Ware
Database: MySQL, MSSQL