containing most valuable informations

There's never been a better way to:

Increase online sales

Provide customer support

Reduce operating costs

Product Highlights

Live Chat

Provide visitors with immediate assistance. Explain product options, and answer support-related questions-while customers are still on your site.

  Make chat available whenever visitors request it, or proactively invite them to chat if you see signs that they're about to abandon your site

  Canned answers make it easy for agents to answer routine questions and chat with more than one visitor concurrently

Co-Browsing and Joint Form-Fill

Help customers navigate through your site, and complete applications or trouble-tickets.

  Provide hands-on assistance with co-browsing and joint form-fill features

  Push relevant pages to visitors to upsell and cross-sell orders

  Highlight text and use symbols to point out fields

Operator Console

See in real time who's on your site and what pages they're clicking through.

  Get city, state, chat history, connection type, IP address, history of visits to your site, and much more

  Track visitors who exhibit buying behavior; invite them to chat if they abandon an order or shopping cart

  Identify visitors who arrive on your site in response to marketing campaigns and initiatives

Campaign Viewer/Live Keyword

Get real-time insight into all marketing campaigns that drive visitors to your site.

  Get in-depth details about visitors — grouped by each campaign — the minute they arrive on site.

  Use immediate campaign feedback; implement any enhancements needed.

  Provide better customer service and maximize up-selling and cross-selling opportunities.

Live Analytics

Optimize online marketing campaigns with Web traffic and conversion reports.

  Complete view of user activity, referral sources, keyword analysis, and more

  Track leads and sales conversions to see which sources refer the most profitable visitors to your site

WIG-CARE CHAT Advantages

  Quick and easy one-time setup

  Built-in high security with industry (WIG-CARE  has received the SAS70 Type II certification)

  Extremely reliable-WIG-CARE  has 99.95% uptime

   Unlimited chats, transcript search and chat transfers

  User-friendly tools to increase productivity

  WIG-CARE  customer service is available 24/7. Call anytime for assistance